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Managed Services

Managed Services is simply partnering with expert resources to assist with

maintaining and supporting your technology.  Businesses that do not

employ their own IT Help Desk may struggle to keep

up with advancements, security vulnerabilities, and updates.

WE JUST TAKE CARE OF IT!

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UCI offers flexible Managed Service Levels at rates that fit your budget.

We can provide you with the peace of mind that your business

has a Technology Department just a phone call away.

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Managed Services Levels

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Gold

  • Multi-Service Managed Service Customer

  • High Priority Response

  • Level 2 Discounting

  • Management & Monitoring

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Bronze

  • No Managed Services

  • Standard Response

  • Standard Discounting

  • Standard Hourly Customer

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Platinum

  • Full-Service Managed Service Customer

  • Highest Priority Response

  • Level 3 Discounting

  • Planning, Management, & Monitoring

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Silver

  • Single-Service Managed Service Customer

  • Priority Response

  • Level 1 Discounting

  • Monitoring

Commitment  /  Partnership

Service Level  /  Discount Opportunity

Managed Services Features

( of covered equipment )

  • No Service Call Charges

  • Remote Assistance (Primary)

  • On-Site Assistance (Secondary)

  • Problem Troubleshooting

  • Problem Resolution

  • System Failure Response

  • Disaster Recovery Response

  • Monthly Software Updates

  • Monthly Equipment Reboots

  • Quarterly Firmware Upgrades

  • Configuration Changes

  • Backup Management

  • Annual Cleaning

  • Maintenance Email Notices

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